All standard package deliveries to the port are $5 per package. We receive, store and then coordinate your delivery upon payment completion. (48hrs prior the scheduled delivery date).

See below package size menu:

Standard = $5

<15lb, <45 inches

Large = $10

16-25lb, 46-60 inches

X-Large = $15

26-40lb, 61-75 inches

XXL = $20

41-60lb, 76-90 inches

XXXL = $25

61-80lb, 91-105 inches

Oversized

81lbs+ or 105 inches+

You will need to contact us for a quote

You will receive an e-mail notification that we have received your package(s). You will have the ability to view your packages including photo(s), tracking number and date received. Once you receive the notification, your package has been logged and will be ready for delivery or pickup.

Feel free to create an account, to ensure your package(s) have been received. Click on the “Get Started” button on the top right of our website.

Our receiving hours are Monday thru Friday from 12-5pm. If they attempt a delivery outside of our receiving hours, then the carriers (Amazon, UPS, FEDEX, USPS, or DHL, etc) will re-attempt the delivery the following afternoon or business day.

We typically coordinate the deliveries to the port with your Captain and/ or your HR team onboard, port security and local port agents. Since we do not go onboard, we will load them on palettes or in transportation bags to be brought onto your vessel.

The distribution of the packages is then executed by the onboard team and will be based upon their availability/ schedules.

We coordinate with your shipboard team and port officials to confirm the next target date for your mail delivery.

New target dates are populated in our delivery schedule and can be viewed from your account dashboard.

Absolutely! This requires coordination to land your item. You will need to work with your HR team to facilitate the process. Ensure that you attach the prepaid shipping label to the sealed return package. This should include your name and final destination on the label. We can then collect the item to return during the next delivery timeframe to your ship.

You will need to select the “UPS DROP OFF POINTS” option when submitting a return through Amazon. We cannot ship labels that have QR codes on them, only prepaid shipping labels with valid bar codes from shipping carriers, such as UPS, USPS, FedEx, or DHL.

You can email us the return shipping address and provide the item to your HR team and we will collect it from the pier. We will then take the package back to our office to measure and weigh the item to return and provide you with shipping options.

Once all details have been confirmed, then we will send an online invoice for the shipping request.